| Shipping:
We do our best to ship your order out as quickly as possible and often get orders shipped the next day but it does not always happen. We take pride in providing the best aviation survival kits at a great price and lots of people have been noticing. Government, Military, Law Enforcement, Medical, Corporate and individual pilots around the world are using our survival kits. The increase in business at this time of year along with some manufacturers being back ordered is making it harder for us to get survival kits shipped out as quickly as we would like. Occasionally it takes us about a week before we are able to ship orders out. Thank you for your continued business, support and understanding while we do our best to get your order shipped out as quickly as possible.
We will ship your order to you in the manner that you specify. Shipping charges are calculated during the checkout and are based on the weight of the product ordered, shipping destination, and shipping method. We no longer ship to international addresses except for APO/FPO addresses.
Some items such as the Wilderness Aviator Survival Kit, matches and PLBs must ship via UPS ground. These items can not be shipped via air or to APO/FPO addresses.
Returns: At Prepared Pilot, your satisfaction is very important to us, and we will make every effort to ensure you are pleased with your survival kit and accessories.
All products returned within 3 weeks of purchase, in original condition will be honored for a full refund or exchange. Return shipping is the customers responsibility.
To guarantee the safety of our customers Personal Locator Beacons can not be returned if the manufacturers box has been opened. As long as only the outer shipping box has been opened we will gladly take PLBs back for a full refund
If you use one of our kits in an actual survival situation all you have to do is tell us the story and we will replenish or replace your kit as necessary to bring it back to full operation. We are happy to discuss any issues that you may have. Please contact us with any questions, suggestions or concerns. |
